faq

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  • Currently MyLife+ is made to be compatible with the following platforms.

    iOS: iPhone 5 and newer with operating system of iOS 8 or newer.

    Android: All recent flagship devices from the major Android manufacturers will be supported (Samsung, HTC, LG, Motorola and Sony) with an operating system version of Android 4.1 or newer.

  • Although we have made MyLife+ compatible with the above devices and operating systems the app will perform best on the latest technology. If you experience issues with your device and it is listed as supported above please contact us.

  • Your MyLife+ data is stored on your device. Only you and people with access to your device can access your app data. There is an optional password set up step at sign-up to protect people accessing your MyLife+ app.

  • For iOS users you can use either iCloud Backup or iTunes Backup. iCloud Backup can occur over a wi-fi network automatically. iTunes Backup can occur by plugging the device into a Mac or PC and selecting to create a backup.

  • Since Android 6.0, Android has offered the Auto Backup for Apps. Auto Backup preserves app data by uploading it to the user's Google Drive account.

    Backups occur automatically when all of the following conditions are met:

    • The user has enabled backup on the device in Settings > Backup & Reset.
    • At least 24 hours have elapsed since the last backup.
    • The device is idle and charging.
    • The device is connected to a Wi-Fi network.

    If the same Google account is used, this data can be used to restore your MyLife+ app data on another Android device.

  • The file that is backed up is an encrypted .realm database file. The only way to unencrypted the database is using the key that is stored in the users device Keychain. iTunes also provides the option to encrypt the backup itself.

  • As your MyLife+ data is stored on your device there is no way to sync to multiple devices in real time at this point in time.

  • To find the MyLife+ app within Google Play and the iOS App Store you must be registered with your country as Australia within your Google Play and Apple accounts. Users who are can download and access the app from anywhere in the world.

  • For iOS users, as of app version 1.0.2 MyLife+ will support Dynamic Type. You can increase the app font size by going to your device Settings, Display & Brightness, Text Size, and updating the slider.

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